How to Configure Completed Order Emails in WooCommerce

Posted OnOct 2, 2014     CategoryE-commerce     Comments1 comment

In this section of the guide to setting up an e-commerce site with WooCommerce, we look at configuring Completed Order emails, which are sent to the customer once you’ve marked an order as complete.

Step 1) You can send out emails when an order has been completed. To check these options, head to “WooCommerce” from the Dashboard and choose “Emails” from the toolbar at the top of the Settings page. A second toolbar below will feature “Completed Order”, and you can click on that to see the settings available to you.


Step 2) Enable or disable the automated completed order email by ticking or unticking the box provided. It is better to leave this ticked, so that the customer is always informed when an order is completed.


Step 3) You can change the default email subject (as shown below) if you feel you need to, or leave it as it is.


Step 4) The email heading is set to “Your Order is Complete”, but you can edit it if you feel you need to make it feel a little less generic.


Step 5) You can change the subject for the completed order email in the box provided. It defaults to the example below, but you can change it to whatever you want.


Step 6) The Email heading for when you order includes downloadable files can be added or edited here.


Step 7) The email type is the format in which your email is sent. You can choose between HTML, Text or Multipart.


Step 8) As with all the email options, you can choose to change your HTML template by following the instructions provided and then editing your HTML in the theme. This is only recommended if you have experience or the person who is editing is 100% confident with editing the theme.


1 comment


  1. Neha Prakash


    I’m facing this issue where in which if a customer places an order, admin and the customer both are receiving an email notification, but in case, the order status is changed to “completed order”, the customer is not receiving any email notification. What might be the problem here?
    I have enabled the ” Enable this email notification” field also.

    Please help.

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