How to Setup Order Update Emails in WooCommerce

Posted OnOct 4, 2014     CategoryE-commerce     CommentsNo comment

In this section of the guide to setting up an ecommerce website using the WooCommerce WordPress plugin, we’re looking at order notes emails that are sent to customers when you add notes to their order.

Step 1) From the left-hand sidebar of the Dashboard, click on “WooCommerce” to be taken to the settings page. From here, click on “Emails” from the toolbar at the top of the page, and choose “Customer Note” from the toolbar below that.


Step 2) When you add a note to an order, your customer will be notified if you have enabled this email notification to take place. Tick the box if you feel that this is important.


Step 3) The email subject will give your customers a clear indication as to what has happened to their order. Edit the subject accordingly, or leave it as the default provided.


Step 4) The email heading is defaulted as “A note has been added to your order”. You can leave this as is, or alter it to suit your own needs.


Step 5)  The type of email you send out depends on what format you choose from the dropdown provided. Choose between HTML, Text or Multipart.


Step 6) You can choose to change your HTML email template by following the instructions provided and then editing your HTML in the theme. This is only recommended if you have experience or the person who is editing is 100% confident with editing the theme.


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